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Due to the custom nature of our business: personalized clothing services including Embroidery, Direct-to-Garment (DTG) Printing, Sublimation Printing, Screen Printing, Heat Transfer Printing services & etc. We cannot accept returns or exchanges unless the item has a clear manufacturer or decoration defects (Blank apparel orders is excluded from this and can be returned even if you had changed your mind about the product you had ordered). All requests for returns must be made within 28 days. Bellow you will find "Return Guide" explained step by step.
Please fill in a Returns Form to request Return Authorization Number (RMA) number. We will promptly review your request and issue you a Return Authorization Number (RMA) Number if warranted. We will then send you a prepaid shipping label for you. No returns will be accepted without a RMA Number. Alternatively, you can contact B+U Wholesale Customer Service to make arrangements for your return. In each case, be sure to have your Web Order Number available.
Once you have received your prepaid shipping label, mark your Return Authorization Number (RMA) clearly on the box and ship the package to the address provided on the label.
We will notify you of your refund either via landline, mobile or email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Once your goods are back at B+U Wholesale Ltd warehouse and inspected, please allow 5-7 days for the refund to reach your account. Refunds will be credited back to your credit/debit card or PayPal account. In the event you paid by cash payment such as cheque or bank transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.